AVI Return or Exchange Policy If you're not completely satisfied with your purchase, you can return or exchange the item within 14 days from the day of delivery, and we will refund or credit your full purchase price. (All special orders, custom installed products, custom labor, delivery charges and all televisions including plasma and rear projection televisions are not refundable). Merchandise must be returned in like-new condition with all packing materials, warranty cards (unused), and instruction manuals included. Your original sales receipt must accompany all returns. Refunds for cash sales over $50.00 will be made by check and mailed to you. This money-back policy is limited to one transaction only. All returns are subject to a 20% re-stocking fees. Extended Warranty Service AVI offers extended warranty contracts through a nationally, fully insured third party provider. These extended warranty contracts give you economical and comprehensive service, through the third party provider, and longer-lasting peace of mind. The contracts offered will provide you with all of the repair protection you will need for your products. Inclusive of your manufacturer's warranty, these contracts, for a minimal fee, can extend your warranty coverage for up to 10 years from date of purchase (depending on product category). Trade-In Policy AVI welcomes the opportunity to trade-in your used equipment. If we agree on the trade-in, we will give you a generous allowance towards new merchandise. Trade-in agreement depending on type and conditions of product to be trade-in. Previously Owned Equipment is sold with a 90-day warranty on parts and labor. Layaway Plan Deposits on regular merchandise will reserve equipment for 30 days. If further payment is not made, or if the sale is not completed within 30 days, the merchandise will be returned to stock, and your deposit refunded to you upon request. A deposit on used, trade-in, or sale merchandise will reserve the equipment up to 10 days. AVI reserves the right to sell this merchandise to another customer and refund your original deposit, if we have not heard from you before the end of this 10-day period. Privacy Policy AVI has created this Privacy Policy to demonstrate our firm commitment to the privacy of our visitors and customers. Our website is a safe environment for anyone who visits and purchases. As a seller of products over the Internet, we are also committed to providing you the best possible online service and experience as well as the best products. Personal Information When you use this website, the site automatically tracks certain information about you. This information includes your domain name and IP address, your browser version, your operating system, the URL you came from, the pages you visit within the website, and the URL to which you go upon leaving the website. A.V.I. uses this information, in an aggregate form only, to monitor website performance, utilization of features and services, traffic trends, and browser version. Our site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All information is stored on a secure server that is not accessible through the Internet. When you order products or register you provide such personal information as: (i) first and last name; (ii) billing address; (iii) delivery address; (iv) e-mail address; (v) phone numbers; and (vi) credit card account number. We collect all or some of this information on the pages where you create your account, and at other locations. A.V.I. also gives Users the opportunity to change personal and demographic information previously provided. Simply e-mail Customer Service or click on Personal Assistant. We use this information as follows: We fulfill your order based on this information; We provide you with information about your order (for example, we confirm by e-mail that your order has been received and is being processed); We ask for your telephone number in the event that our customer service representatives need to contact you and cannot reach you by e-mail. We save the information about products you purchased to provide you with the best possible customer service and most up-to-date information about your order; We recognize you as a repeat customer. This enables us to retrieve certain information that you previously provided so that you do not need to re-enter this information every time you shop with us. We use your e-mail address to send you periodic marketing and promotional notices (but only if you indicate, at the time you register, that you would like to receive such notices); Credit card information is used to bill you for products you have ordered and to track sales; and We use the information collected to improve the features, functionality, appearance, and content of the website and service. A.V.I. does not use, sell, rent, or exchange your personal information, at the present time, but reserve the right to do so without notice. Opting Out You may, at any time, prevent use, sale, rental, or exchange of your personal and demographic information by 'opting out' of specific mailing lists and services by e-mailing A.V.I. Customer Service or by using the 'Opt-out' process described on and linked to each order form. Cookies 'Cookies' are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communications and interaction with that website. We may use cookies to (i) customize your visitation and shopping experience, (ii) deliver content consistent with your stated interests, (iii) provide you with custom-tailored content, and (iv) to save your password (if you have registered with us) so that you don't have to re-enter it each time that you visit our website. By showing us how and when shoppers use our website, cookies also help us see which areas are popular and which are not. Many improvements and updates to the website are based on data such as total number of visitors and pages viewed. Most browsers are initially set to accept cookies. You can, however, set your browser to refuse cookies. A.V.I. will never use cookies to retrieve information from your computer for purposes that are unrelated to our website. You may, at any time, prevent the use, sale, rental, or exchange of your personal and demographic information by 'opting out' of specific mailing lists and services by e-mailing A.V.I. Customer Service. Credit Card Processing and Security We have taken numerous steps to ensure that your payment information is processed confidentially, accurately, and securely. A.V.I. guarantees that your shopping experience will be safe. If unauthorized charges are made on your credit card as a result of shopping at A.V.I., we will reimburse you for any fraudulent charges not covered by your credit card issuer. The Fair Credit Billing Act prohibits your credit card company from holding you responsible for more than $50 of fraudulent credit card charges. If your credit card was used fraudulently, through no fault of your own, as a result of shopping with our secure server at A.V.I., we will cover the entire amount for which your credit card company holds you responsible, up to this $50 limit. If your credit card is used in an unauthorized manner, notify your credit card company immediately. It will assist you in making a claim and notify you about whether you will be held responsible for this $50 liability fee. If you are required to pay the fee, please let us know so that we can reimburse you for 100% of this fee. A.V.I. uses secured sockets layer (SSL) technology to ensure the privacy of your personal information. This advanced security technology encrypts or scrambles your personal data (including your name, delivery and e-mail addresses, and credit card number) before it is sent to us, making it virtually impossible for anyone other than A.V.I. to read it. Some old browser versions and some firewalls don't permit communication through secure servers. In that case, you will not be able to connect to our server securely. You may choose to connect to the secure server via our standard servers, but your password will not be encrypted. If you have already securely saved billing information to your account, you can still order securely using your saved information. If you submit new billing information via standard servers, it will not be encrypted. If you prefer, you may place your order by telephone. Simply call A.V.I. online at 1-866-654-7678. To further protect your information, we utilize state of the art back-end systems and restrict employee access to your information. To check that your browser is in secure mode, check that a "lock" or a "key" icon is displayed in the lower left-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection that is not secured. While A.V.I. strives to protect the personal information and privacy of each User, we cannot guarantee the security of any information you disclose online, and you do so at your own risk. You acknowledge that you are aware of security and privacy limitations including but not limited to: (1) the limitation of security, privacy, and authentication measures and features in this system; and (2) that data or information on the website may be subject to eavesdropping, sniffing, spoofing, forgery, spamming, 'impostering', tampering, breaking passwords, harassment, fraud, electronic, trespassing, hacking, nuking, system contamination (including, without limitation, viruses, worms, and Trojan horses) causing unauthorized, damaging, or harmful access and/or retrieval of information and data on your computer, may be subject to other security or privacy hazards or may not reach its destination or may reach an erroneous address or recipient. A.V.I. wants you to feel completely comfortable. If you have more questions about our guarantee or security systems, or feel more comfortable ordering by phone, please call 757-214-3873 and ask for our web master who will be happy to help you. Safety of Children A.V.I. is committed to the safety of our children and to protecting the online privacy of children. Children under 18 may not purchase products on this website. If a child under 18 nonetheless elects to purchase products on this website, he or she should always ask a parent for permission before sending any personal or credit card information to the site, or sending personal information to anyone online. A.V.I. will not request or knowingly collect from a child any personal information about the child or child’s family. A.V.I. cannot prohibit minors from visiting this site. A.V.I. relies on parents, guardians, and those responsible for supervising children under the age of 18 to decide whether this website is appropriate for such children to view. Using a parent's credit card without his or her knowledge means the parent will be held responsible for these charges. Credit card misuse will involve you in legal difficulties with the credit card company. Each time you purchase a product on this website or provide information about yourself or your family, you are representing to A.V.I. that you are 18 years old or older. Other Sites Our website may contain links to other websites. Other sites may also reference or link to our website. A.V.I. is not responsible for the privacy practices or the content of such other websites. A.V.I. expressly disclaims all responsibility and liability which may arise from there. A.V.I. encourages all Users to read the privacy policies of other websites.